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new report has called for a better match between the accountability
requirements placed on third sector organisations by funders
and commissioners and the information organisations need to
develop and improve their services and campaigns.
The report, Accountability and Learning: Developing
Monitoring and Evaluation in the Third Sector, is the
first comprehensive research on monitoring and evaluation
in the third sector for over 20 years.
A study by consultant Mog Ball 20 years ago found little
effective monitoring and evaluation in the voluntary sector.
This new study has found the landscape transformed: there
has been effective dissemination of basic evaluation models
across the sector, and there is much greater availability
of resources and training to support third sector organisations
on evaluation.
However, large numbers of third sector organisations are
still struggling, according to the study’s author,
Dr Jean Ellis.
“While the research found good evidence of many
organisations using evaluation to develop their services
and campaigning, there is still a huge constituency of organisations
that are struggling with the basics of monitoring and evaluation
and to understand outcomes and impact approaches.”
At the same time accountability expectations have grown
enormously. These are generated by funders and commissioners
looking to ensure that their funding is used effectively.
However, the requirements are rarely matched by resources
available for monitoring and evaluation, and there is little
evidence of reporting requirements being made proportionate
to size of organisation or level of funding.
The research concludes that it remains important for funders
to invest in sources of support and to recognise the resource
implications of building sound monitoring and evaluation
systems, including developing IT capacity.
According to Ellis: “The report stresses that funders
and commissioners should work more closely with third sector
organisations to ensure a closer match between third sector
information needs for learning and development and those
required for compliance and accountability”.
This is the largest study yet undertaken, capturing the
experiences of over 700 third sector organisations and over
100 funders and commissioners.
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